ESD Plastic Containers
Specializing in smaller quantity container orders for ESD and standard plastic packaging products
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Home > Return Policy

Return Policy

All items purchased on this site are subject to the following return policy

All items are inspected for quality and accuracy when they leave our shipping dock. If merchandise arrives damaged make sure it is noted on the carrier’s delivery record in order for a damage claim to be filed. Save the merchandise AND the original box and packing it arrived in. Notify ESD Plastic immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify ESD Plastic of the damaged goods within the first 7 days of receipt, our regular return policy will override any claim of damage.

If the product you ordered is damaged, defective or the wrong item was shipped, please call to obtain an RMA number. No returns of any type will be accepted without an RMA number. All items must be returned in “as new” condition in the original packaging. Depending on the situation, you may be responsible for restocking, repacking and/or freight charges. You will need the following information to authorize your return:

     Customer Name
     Invoice Number/Order Number
     Item Number(s)
     Reason for return

Return the entire package(s) to:
     ESD Plastic
     Attn: Returns Department (RMA #_______)
     24895 E. La Palma Avenue
     Yorba Linda, CA 92887

If you refuse, return, or exchange your order, a 25% re-stocking fee will be assessed along with all shipping charges.

Credits will be issued within 7 business days of receipt of your return. All refunds for credit will be issued to the credit card account that appears on the original order. Shipping and handling fees are nonrefundable. The package must be received within 15 business days of the RMA issued date.

When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

ESD Plastic reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.